James Carter

James founded Cartercarter in 2009 with one aim: put the customer at the centre of every brand, website and campaign. He is a customer experience specialist with more than 20 years across design, brand, marketing and digital strategy, and has helped start-ups, government organisations and global brands build experiences people actually use. With a deep understanding of UI, UX and customer journey mapping, James leads the strategy, customer experience and digital work, and makes sure every projec